18 ph Privacy Policy – Your Data, Handled with Care

When you register and use 18 ph, we collect the personal information necessary to operate your account and comply with Philippine regulations. This includes your full name, date of birth, email address, mobile number, and a government-issued ID for identity verification purposes. We also collect transactional data such as deposit and withdrawal records, betting history, and session activity to ensure the integrity of your account and detect any unusual behaviour. Technical data — including your IP address, device type, browser version, and approximate location — is gathered automatically when you access the platform, and is used solely for security monitoring and platform optimisation. We do not collect sensitive personal information beyond what is required for account verification and regulatory compliance. All data collection is conducted in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines. If you have questions about what specific data we hold on your account, you may contact our support team at any time.

The personal data we collect is used exclusively to deliver, maintain, and improve the 18 ph platform experience for Filipino players. Your information allows us to verify your identity, process deposits and withdrawals in Philippine pesos, apply promotions to your account, and send you important service notifications such as transaction confirmations and security alerts. We use aggregated, anonymised data to analyse platform performance and improve our sports betting and casino-style entertainment offerings — this analysis never identifies you personally. 18 ph does not sell, rent, or trade your personal information to third-party advertisers or marketing companies under any circumstances. We may share your data with licensed payment processors, identity verification providers, and regulatory authorities only when required to complete a transaction or fulfil a legal obligation. Any third party that receives your data is contractually bound to handle it with the same level of care and confidentiality that we apply internally. For full details on data sharing, visit our FAQ page.

18 ph uses industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our servers is encrypted using TLS (Transport Layer Security), and sensitive account information is stored using strong encryption at rest. Access to personal data within our organisation is strictly limited to authorised personnel who require it to perform their job functions, and all staff are trained on data handling best practices. We conduct regular security audits and vulnerability assessments to identify and address potential risks before they can affect our players. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities within the timeframes required by law. You can also help protect your account by using a strong, unique password and enabling any additional security features available in your account settings. If you ever suspect that your account has been compromised, contact our support team immediately so we cantake prompt action to secure it.

As a registered player on 18 ph, you have clear rights over your personal data under the Data Privacy Act of 2012 of the Philippines. You have the right to access the personal information we hold about you, to request corrections if any details are inaccurate or outdated, and to ask us to delete your data where there is no longer a lawful basis for us to retain it. You may also object to certain types of processing, request that we restrict how we use your data while a dispute is being resolved, and ask for a portable copy of your information in a commonly used format. To exercise any of these rights, simply reach out to our support team — we will respond within the timeframes required by Philippine law and will never penalise you for making a legitimate data request. If you believe your data rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. We take every data rights request seriously and are committed to resolving them fairly and transparently. For guidance on how to submit a request, visit our FAQ page.

18 ph uses cookies and similar tracking technologies to make the platform work correctly and to improve your experience as a Filipino player. Essential cookies are required for core functions such as keeping you logged in, remembering your preferences, and processing transactions securely — these cannot be disabled without affecting how the platform operates. We also use analytical cookies to understand how players navigate the site, which pages are most visited, and where improvements can be made; this data is aggregated and does not identify you personally. We do not use third-party advertising cookies or allow external ad networks to track your behaviour across other websites through our platform. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may limit some features of the platform. By continuing to use 18 ph after being informed of our cookie practices, you consent to the use of cookies as described in this policy. If you have specific questions about how cookies work on our platform, the FAQ page has further details.

18 ph may update this Privacy Policy from time to time to reflect changes in our platform, applicable Philippine laws, or industry best practices. When we make material changes, we will notify registered players via email or an in-platform notification before the updated policy takes effect, giving you time to review the changes. The effective date at the top of this page will always reflect when the policy was last revised, so you can easily check whether anything has changed since your last visit. Continued use of the platform after the effective date of any update constitutes your acceptance of the revised Privacy Policy. If you disagree with any changes, you have the right to close your account before the new policy takes effect — any remaining balance will be processed for withdrawal after identity verification. We encourage all players to review this page periodically so they stay informed about how their data is being handled. For any questions about this policy or your data, reach out to our support team or visit the FAQ page.